shipping policy
Last Updated: October 2026
We ship to all 50 U.S. states with fast processing and reliable delivery. Orders typically ship within 1–2 business days, and most packages arrive within 3–7 business days depending on your location and carrier transit times. Economy shipping is free on orders of $100 or more. Tracking is provided for every order. If your package arrives damaged or does not arrive as expected, our team is here to help.
1. Where We Ship
We currently ship to all 50 U.S. states, including P.O. boxes. We do not ship internationally at this time.
2. Processing Times
Orders begin processing shortly after they are placed. We process most orders and hand them off to the carrier within 1–2 business days.
Processing times may be longer during weekends, holidays, or high-volume periods.
3. Shipping Methods & Delivery Times
Delivery timelines depend on your location and the carrier. Typical delivery windows:
- Economy Shipping: 3–7 business days
Delivery estimates are provided by the carrier and are not guaranteed. For more details on delivery timelines, tracking updates, delays, and carrier issues, please visit our Shipping FAQ.
4. Shipping Costs
Shipping rates are calculated at checkout based on your location and selected delivery method.
- Economy shipping is free on orders of $100 or more.
For more details on delivery timelines, tracking updates, delays, and carrier issues, please visit our Shipping FAQ.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order through your Order Status Page. Please allow the carrier time to scan and update tracking information—this may take up to 24 hours after your label is created.
6. Delays & Carrier Issues
Carrier delays may occur due to weather, holidays, or operational disruptions. These delays are outside our control, but we will always support you in resolving issues. If your tracking has not updated for 3 business days, feel free to reach out so we can assist.
7. Delivered but Not Received
If your package is marked “Delivered” but you cannot locate it:
- Check with household members
- Look around your delivery area (porch, mailbox, side door, garage)
- Confirm the shipping address on your order
- Allow 24 hours, as carriers sometimes mark packages delivered early
If the package still cannot be located after these steps, contact us and we will help review next steps.
8. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, and no later than 30 days after delivery. Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
- A photo of the shipping label, when available
Our team will review your request and determine an appropriate resolution. For full details, please see our Refund Policy.
9. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Orders begin processing shortly after you place them. If you need to correct your address, please contact us immediately at customerexperience@yellowday.co. We will make reasonable efforts to help before fulfillment begins, but address changes cannot be guaranteed once processing, fulfillment, or shipment has started. Packages returned due to incorrect or incomplete addresses may require additional shipping fees to resend.
10. Contact Us
For questions about your shipment or help with an order, email us at customerexperience@yellowday.co
