refund policy

Last Updated: October 2026

At Yellowday, we are committed to providing high-quality dietary supplements and wellness products. Because our products are ingestible and intended for personal use, we maintain strict standards to protect product integrity, safety, and quality for all customers.

1. All Sales Final

All sales of dietary supplements and other ingestible products are final, except as expressly provided in this policy for damaged, defective, incorrect, missing, or otherwise eligible orders.

For safety, quality, and product integrity reasons, products that have left our control cannot be accepted back into inventory for resale.

2. Non-Returnable Products

Dietary supplements and other ingestible products are not eligible for return or refund based on:

  • Change of mind
  • Buyer's remorse
  • Ordering the wrong product
  • Personal preference
  • Taste, texture, flavor, or scent preferences
  • A decision not to use the product after purchase
  • Individual product experience
  • Opened, used, or consumed products

We do not accept returns for these reasons.

3. Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, and no later than 30 days after delivery.

To help us investigate and resolve your request, please provide:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the packaging
  • A photo of the shipping label, when available
  • Any additional information reasonably requested by our Customer Experience team

Yellowday reserves the right to request supporting documentation necessary to evaluate a claim.

4. Product Quality Concerns

If you have concerns regarding product quality, packaging integrity, product condition, or product safety, please contact our Customer Experience Team promptly.

Yellowday may request photographs or additional information to investigate and determine an appropriate resolution.

5. Eligible Refunds and Replacements

After review, Yellowday may approve a replacement, store credit, or refund when:

  • The wrong product was shipped
  • The product was damaged during shipping
  • The product arrived defective
  • An item was missing from the order
  • The order qualifies for protection under an applicable marketplace policy
  • Yellowday determines whether a replacement, store credit, or refund is appropriate based on the circumstances

Yellowday reserves the right to determine the appropriate resolution for each approved claim.

6. Lost Packages

If tracking information indicates a package was not delivered or appears lost in transit, please contact us promptly.

Yellowday will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

7. Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refund processing typically begins within 10 business days after approval.
  • Banks, credit card providers, and other financial institutions may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

8. Order Changes and Cancellations

Orders begin processing shortly after they are placed.

If you need to modify or cancel an order, please contact us immediately at customerexperience@yellowday.co.

While we will make reasonable efforts to accommodate requests received before fulfillment begins, order modifications and cancellations cannot be guaranteed once processing, fulfillment, or shipment has started.

9. Marketplace Orders

Orders placed through third-party marketplaces, including TikTok Shop, may be subject to marketplace-specific buyer protection programs, dispute resolution procedures, return requirements, and refund policies.

Where marketplace rules provide customers with rights that differ from this policy, those marketplace rules may apply to purchases made through that marketplace.

Where applicable, Yellowday will comply with marketplace requirements while maintaining the safety and quality standards described in this policy.

10. Exchanges

We do not offer product exchanges.

If an approved issue occurs with an order, Yellowday will determine whether a replacement, store credit, or refund is the most appropriate resolution.

11. Fraud, Abuse, and Misuse

Yellowday reserves the right to deny claims that are fraudulent, materially misleading, intentionally abusive, or otherwise inconsistent with this policy, applicable law, or marketplace requirements.

Repeated claims, misuse of refund programs, or attempts to obtain products or refunds through deceptive means may result in the denial of future claims or orders where permitted by law.

12. Contact Us

If you have questions regarding this Refund Policy or need assistance with an order, please contact:

Customer Experience Team
customerexperience@yellowday.co